Australian Communications Consumer Action Network (ACCAN) has launched a new website and call centre for people with disability.
The Accessible Telecoms project provides information about the accessibility features of telephone handsets and accessories so people with disability can use them as well as training and skill support. It was funded by a grant from the National Disability Insurance Agency (NDIA).
ACCAN director of inclusion, Wayne Hawkins, said there was an acknowledged lack of up-to-date, appropriate and independent information about telecommunications equipment and services available for Australians with disability.
“We’re pleased that the NDIA understands the significance of this project in assisting people with disability to be able to utilise telecommunications to enable greater participation in all aspects of life – economic, social, and cultural and community.”
ACCAN has enlisted IDEAS (Information on Disability Education and Awareness Service) to deliver the information via their website and call centre.
“It may be a surprise to many people who live without disabilities that accessing truly accessible telecoms hardware and software is very complex,” IDEAS CEO, Diana Palmer said.