Kymberly Martin
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Changes to NDIS myplace portal

National Disability Services has announced improvements to the National Disability Insurance Scheme (NDIS) myplace participant portal. Providers now have a new dashboard listing of the participants they support with shortcuts to view their plan, subject to consent from the participant, to create and view service bookings, and to create payment requests.

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Providers will also be able to:

  • Delete service bookings that do not have a payment or claim
  • Review a daily message sent to their myplace inbox that displays service bookings that need further action and be able to amend all their service bookings

Participants will be able to:

  • Remove a service booking that has not yet been accepted by a provider
  • Receive an SMS to advise that a change has been made to a service booking by a provider

The Provider Portal step-by-step guide has been updated to include information about how to accept or reject a new service booking or change a service booking.  A Self-Help Guide: myplace Provider Portal System Messages and Error Codes provides guidance on what to do when a system message or error code is displayed.

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The National Disability Insurance Agency expects providers to implement the new NDIS payment requirements as soon as possible, but in the interim the old template will be accepted by the portal. The Bulk Payment Request step-by-step guide has also been updated to reflect this with the ‘claim type’ now optional.