ANZ becomes first Australian bank to introduce accessible features to debit cards. ANZ Access cards will sport a large font and tactile indicators to help customers with low vision orientate and identify cards. The cards also feature high visibility leading edges to make inserting cards into ATMs and EFTPOS terminals easier and contactless technology allowing customers to ‘tap and pay’ wherever contactless payments are accepted.
Support from Vision Australia with ANZ focus groups with people with different levels of vision impairment tested the new card design.
ANZ general manager, deposits and payments, Kath Bracy said introducing new accessible features to its Access cards is part of the its commitment to incorporate universal design and accessibility standards into all aspects of product development. “With almost 360,000 Australians who are blind or have low vision, accessibility needs to be considered a key element of the customer experience we offer. We will continue to use innovation and technology to make banking more accessible and easy for our customers.”
Vision Australia general manager advocacy, Karen Knight, commended the bank for adding accessible features to their cards, “and seeking valuable input from customers who are blind or have low vision. “These members of the community are at risk of being left behind in the digital banking world if institutions like ANZ don’t consider accessibility when developing products for their customers.”
All new and replacement ANZ Access cards will include accessibility features and contactless technology.
For more information on the new Access card call: 13 13 14