Kymberly Martin

NDIA improves myplace portal

In what will be good news for NDIS participants and providers, the National Disability Insurance Agency (NDIA) has made further improvements to the NDIS myplace portal. The changes ensure continuation of service for participants during a plan review period and reduce claiming errors and manual rework for providers.


New improvements include:

  • Specialist Disability Accommodation (SDA) and Supported Independent Living (SIL) supports will have service bookings increased automatically where a 28 day extension has been applied to a plan
  • Unclaimed funds within a participant’s previous plan and service bookings will now be available for 90 days after a new plan has been approved. This gives participants and providers more time to make payment requests for services delivered during the previous plan period.

These changes apply to plans approved after February 10, 2020.

The automatic extensions will mean additional funding will be available in an NDIS plan, however home modifications and assistive technology funding will not be extended. Service bookings managed by providers will not end where there is a 28 day extension.


Participants and providers will see a message in service booking details in the NDIS myplace portal letting them know that unspent funds will remain available for 90 days after the plan review is completed.

For information call the National Contact Centre: 1800 800 110. Participants can find more information on the Reviewing your plan page.

The NDIA has also released a new Complex Home Modifications (CHM) Guide. The guide helps clarify the scope of complex home modifications, to improve the timeliness of approvals. For more information on both these updates visit the NDIS website.

The COAG NDIS Quarterly Report ending December 31, 2019 has also been released and is also available on the  NDIS website.