Melbourne airport has recently implemented the Hidden Disability Program for its international terminal to assist travellers requiring special assistance as they travel through the airport.
The move follows Brisbane airport introducing the progam in June this year.
The Hidden Disability Program consists of:
- A lanyard to wear through the airport from check in to departure to allow airport staff to recognise the user may require additional assistance throughout the journey.
- A sensory map which identifies high sensory and low sensory areas to help navigate through the terminal. This can help prepare for additional noise, crowded areas and identify areas where users can stop in a quieter area if required.
- Social stories which illustrate the airport’s international departures and international arrivals processes in an easy to understand and pictorial format.
- Staff training – Melbourne Airport staff will be trained in the Hidden Disability Program to ensure that additional care and consideration is provided.
Melbourne Airport Chief of Aviation Andrew Gardiner told news.com.au that the new program was aimed at opening up the option of catching a flight to people who may have otherwise found it too overwhelming in the past.
“A significant segment of travellers require an additional level of support, and this program aims to take the stress out of travel for those who need it most,” he said. “We feel this program could make a real difference to passengers, especially those with young children.”
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