The National Disability Insurance Agency (NDIA) has launched a new National Disability Insurance Scheme (NDIS) website following community feedback that will make the website easier to access on mobile devices. Other new user-friendly design features include a simplified participant pathway, improved search functions for information sessions and roll out details, new inbuilt accessibility features and a clearer layout for key NDIS processes.

Social Services Minister, Paul Fletcher, said consultation with participants, families, carers, providers and sector representatives had been vital to the development and testing of the new website.

The NDIA is committed to continually improving the website and reviewing information online to ensure content is clear and concise, with additional functionality expected to be released in the coming months, Social Services Assistant Minister, Sarah Henderson said.

Blind Citizens Australia CEO, Emma Bennison, whose members assisted the NDIA in the design and testing of the new website, said the NDIA looked at how to better meet the needs of people who are blind or vision impaired. “By listening to feedback, and consulting people with disability throughout the development phase, the NDIA has taken steps to ensure people who are blind or vision impaired have equal access to information,” she said.

“As the agency with primary responsibility for delivering the NDIS, it is important that the NDIA demonstrates best practice when it comes to information access. The development of its new website is a positive step forward and we look forward to additional improvements in the near future.”

Users can continue to provide feedback on the new website by emailing to: or access the site on:

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