In a first for a big four Australian bank, HICAPS, part of NAB Health, has developed new digital invoicing technology to simplify how disability providers interact with NDIS participants.

NAB Business and Private Banking executive Andrew Irvine said HICAPS NDIS Invoice Anyone has been specifically developed for businesses that provide disability services to plan managed or agency managed NDIS participants, which account for 88 per cent of the estimated $36 billion spent on National Disability Insurance Agency (NDIA) services in FY23. An accompanying HICAPS terminal can be used by NDIS providers for self-managed participants.

“Customers consistently tell us they want their payments devices and processes to be secure, simple and easy,” Irvine said. “HICAPS NDIS Invoice Anyone, combined with the ongoing national roll out of HICAPS new, best-in-class, smart Trinity Terminals, takes our service offering for NDIS providers to the next level, and further accelerates the industry’s digital transformation.”

HICAPS is available to participating health services providers in 21 health modalities that includes physiotherapy, podiatry, speech therapy, counselling and audiology.