At various times during Covid, state and territory governments have made it a requirement for people to wear a face mask in certain settings. 

Different rules and exemptions are set out in relevant public health orders which is accessible by following the links below:

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What to do if you are refused access or service?

If this happens and you want to make a discrimination complaint against a shop owner or service provider under the Disability Discrimination Act, you will need to show there is a clear link between your medical condition or disability and your inability to wear a face mask. If you are not sure if you have a sufficiently clear link or lawful excuse, seek advice from your GP.

If you do not have a medical condition or disability that affects your ability to wear a face mask and are refused entry or service by a shop owner or service provider because you are not wearing a mask, the refusal of entry or service will not be disability discrimination.

For more information go to: www.humanrights.gov.au