Lizzie Hunter

Brisbane Airport introduces Australian-first Hidden Disability Program

Brisbane Airport has introduced a new program designed to support travellers with hidden disabilities.

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Soft-launched in November last year, the Hidden Disability Program was introduced to help Brisbane Airport front-line staff identify and assist travellers with a hidden disability that may otherwise go unnoticed.

A spokesperson from Brisbane Airport told F2L the airport hopes to remove some of the barriers that may inhibit travel for people living with a hidden disability through the program.

“Brisbane Airport Corporation strongly believes in access for all, looking at accessibility holistically when planning and implementing infrastructure and initiatives in-terminal.

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“In consultation with A Spectrum Connected who approached Brisbane Airport with the initial idea, the program was introduced to help Brisbane Airport front-line staff identify and assist travellers with a hidden disability that may otherwise go unnoticed.

“Through the use of a unique lanyard, which can be worn or discreetly shown, staff are able to recognise the need for extra support and work to remove some of the barriers that would otherwise inhibit travel for those living with a hidden disability.”

The program is designed to provide a more comprehensive support system for those travelling with special needs.

“It is about recognising that airports are busy environments that can be stressful for some, and working with them to identify the ways in which we can support them and empower them through their journey – be it by slowing down a process, offering reassurance, providing more explanation about why things are done, or recommending a quiet space to wait.

“The program is about social awareness, giving people respect, communicating appropriately and empowering passengers while helping to facilitate their journey.”

Brisbane Airport is the first airport in Australia to launch the program, with Adelaide Airport and Melbourne Airport working towards implementing a program that supports travellers with hidden disabilities.

Click here for further information on the Hidden Disabilities Program.

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